Terms of Service & Cancellation Policy
Legal Operating Entity
Krystal Clear Window Cleaning and Krystal Clear Snow Clearing are operating divisions of Krystal Frontline Operations Inc.
1. General Terms
By requesting a quote or booking services with Krystal Clear (Krystal Frontline Operations Inc.), you agree to the terms outlined below.
Services are provided at the agreed-upon price quoted prior to service delivery.
2. Window Cleaning Services
Property Access: Customers must ensure clear access to all exterior windows, including unlocking gates and removing physical obstructions (e.g., outdoor furniture, tall screens).
Weather Policy: Window cleaning proceeds during light rain. In cases of severe weather (lightning, high winds, heavy downpours), services will be rescheduled at no extra charge.
Satisfaction Guarantee: Any service quality concerns must be reported within 48 hours of job completion for a complimentary touch-up.
3. Snow Clearing Services
Service Trigger: Snow clearing services commence following a snow accumulation threshold specified in your seasonal contract (or upon request for one-time clearing).
Driveway & Walkway Access: Vehicles and personal items must be moved clear of designated snow removal areas prior to service.
Obstructions: Krystal Clear is not responsible for damage to items left obscured under snow accumulation.
4. Cancellation & Rescheduling Policy
Standard Cancellations: You may cancel or reschedule a one-time service appointment free of charge up to 24 hours prior to the scheduled start time.
Late Cancellations: Cancellations made within less than 24 hours of the appointment time may be subject to a $30 late cancellation fee.
Seasonal Subscriptions: Seasonal snow clearing agreements require 14 days' written notice prior to the start of the next billing cycle to cancel ongoing monthly service.
5. Payment & Invoicing
Seasonal snow clearing is billed on the 1st of each month from November through April. Payment is due on the 1st of each month, and monthly rates remain fixed regardless of snowfall volume.
Accepted payment methods are e-Transfer, credit card, or pre-authorized debit. Pre-authorized debit requires a separate signed authorization.
A payment reminder will be sent for any unpaid balance. Accounts unpaid after 7 days (on the 8th of the month) may have snow clearing service suspended until paid in full. Snowfall during a suspension will not be cleared retroactively.